REFUND POLICY

We want every customer to feel comfortable and confident when placing an order with us. If a product does not meet your expectations, is not suitable for your needs, or you are otherwise dissatisfied with your purchase, you may request a refund within 60 days from the date your order was delivered, subject to the terms described below.

Our goal is to provide a refund process that is clear, practical, and reasonably convenient while allowing us to review each request based on the circumstances involved.

1. 60-Day Refund Period

Refund requests must generally be submitted within 60 days of the delivery date.

Requests received after this period may not qualify for a refund unless a different outcome is required under applicable law.

We encourage customers to contact us as soon as they determine that an issue needs to be addressed rather than waiting until the end of the applicable refund period.

2. Product Condition

Because personal care products are highly individual, a product that works well for one customer may not provide the same experience for another.

You may contact us about a refund whether the product is:

Unopened and unused
Opened
Partially used

Our customer support team will review the information provided and determine the appropriate next steps.

3. How to Request a Refund

To request a refund, please email us at:

basedretailer@gmail.com

Please include:

Your order number
A brief explanation of why you are requesting a refund
Any relevant information about the product or order

If your order arrived damaged, contained a defective product, included the wrong item, or involved another issue, please describe the problem in as much detail as reasonably possible.

Providing clear and relevant information helps our support team locate your order and review your request more efficiently.

4. Do Not Return Products Before Contacting Us

Please do not return any product before contacting our customer support team and receiving specific return instructions.

Depending on the circumstances, you may not be required to return the product. Our team will determine whether a return is necessary after reviewing your request.

If a return is required, we will provide instructions regarding where and how the product should be sent.

Products returned without prior communication or authorization may be difficult to identify and could result in delays or prevent us from properly processing your request.

5. Damaged, Defective, or Incorrect Orders

We recommend checking your order soon after it arrives.

If you receive an item that is:

Damaged
Defective
Incorrect
Missing
Different from what you ordered

please contact us as soon as reasonably possible.

When appropriate, please include clear photographs showing the condition of the product, packaging, shipping materials, or other relevant items. Photos can help our team understand the issue and determine an appropriate resolution more efficiently.

After reviewing the information associated with the order, we will work with you to determine the appropriate solution. Depending on the circumstances, the resolution may include a refund or other reasonable assistance.

6. International Returns

For international purchases, the customer may be responsible for return shipping expenses when a product must be sent back.

Any applicable return requirements, shipping instructions, or other relevant information will be provided before the return is initiated.

If you return an item, we recommend keeping:

Shipping receipts
Tracking information
Delivery records
Other relevant return documentation

until the refund process has been completed.

These records may be useful if there is a question regarding the delivery or status of the returned package.

7. Exchanges

At this time, we do not offer direct product exchanges.

If you would prefer a different product, the recommended approach is to request a refund for the original order and place a separate order for the product you would like instead.

Handling the refund and new purchase separately allows each transaction to be processed independently.

If you are uncertain about which product may be appropriate for your needs, you may contact our customer support team before placing a new order. We can provide general information about available products, their intended uses, and the options currently offered.

8. Refund Processing

Once a refund has been reviewed and approved, the applicable amount will generally be returned to the original payment method used for the order.

Refunds are normally processed within 3–7 business days after approval.

The time required for the refund to appear in your account may vary depending on your:

Bank
Credit card issuer
Payment processor
Financial institution

Once the refund has been completed by us, the receiving financial institution may require additional processing time before the funds appear on your statement or account balance.

If the expected processing period has passed and you have not received your refund, please contact our support team and provide your order information so that we can review the transaction status.

9. Records and Documentation

For your records, we recommend keeping your:

Order confirmation
Order number
Delivery information
Shipping documentation
Product photographs
Return tracking information
Correspondence with our support team

until your refund request has been fully resolved.

Having this information available can help our support team locate the relevant order and respond to questions regarding your request.

10. Contact Us

If you have questions about refund eligibility, return requirements, damaged or defective products, incorrect orders, exchange alternatives, or refund timing, please contact us at: